Next Year’s Father’s Day Gift? How About Paternity Leave?

Father’s Day may have come and gone, but the question of working fathers remains as intractable as ever. This once invisible group (“working father” was pretty much redundant 50 years ago) is now the stuff of cute commercials and rom-coms, but there remains a tremendous disconnect between what we say, as a society, and what […]

What Makes a Great Place to Work? Inclusiveness is Key

For probably a dozen years, I’ve attended the annual Great Place to Work Conference. It’s the biggest event of the year for the Great Place to Work Institute (GPTW), the organization behind Fortune’s various “best places to work” lists. The conference brings together HR, communications, and other professionals from companies of all sizes that have […]

Stop Ignoring This Proven Way to Make Your Case

Trying to sell a new idea or program to senior leadership? Or showcase your organization’s features to win a corporate award or land a grant? We’ve all been told that “making the business case” comes down to having good data. But while data is critical, it’s not everything. Just now I’m reading The Undoing Project by Michael Lewis. […]

Has the Customer Service Pendulum Swung Too Far?

Remember when great customer service wasn’t necessarily a given? When if you bought something that didn’t fit right you couldn’t assume it was returnable? And if you needed something the next day, you’d better go get it yourself? Lily Tomlin’s iconic telephone operator, Ernestine, exemplified at least a strain of “customer service” in the bad […]

APEX-2016-Winner 2015-Winner2014_winner-Apex-logo20132012