Stop Ignoring This Proven Way to Make Your Case

Trying to sell a new idea or program to senior leadership? Or showcase your organization’s features to win a corporate award or land a grant? We’ve all been told that “making the business case” comes down to having good data. But while data is critical, it’s not everything. Just now I’m reading The Undoing Project by Michael Lewis. […]

Has the Customer Service Pendulum Swung Too Far?

Remember when great customer service wasn’t necessarily a given? When if you bought something that didn’t fit right you couldn’t assume it was returnable? And if you needed something the next day, you’d better go get it yourself? Lily Tomlin’s iconic telephone operator, Ernestine, exemplified at least a strain of “customer service” in the bad […]

Not On Fortune’s Best Companies to Work For List? There’s Always Next Year!

Fortune’s annual “100 Best Companies to Work For” list came out today. You’ll recognize a lot of the organizations on the list—they’re the Googles and the Whole Foods and the REIs—companies in the news year-round for their off-the-charts benefits, HR policies and worksite amenities. They’ve been on the list many times before, and will be on […]

A Brand New Employee Distraction

I wake to NPR’s “Morning Edition” but that’s not enough—I reach for my phone to check the headlines in the New York Times. (The paper copy, waiting on my doorstep, won’t be sufficiently up-to-date.) Then I check Facebook to see what clips from other papers my friends have posted. Then I weigh in on those […]

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