“Diversity” is the kindergarten of inclusion: it’s all about numbers and colors. Not to knock kindergarten, but the question of how many of one group or another your organization has, while important, is the least interesting question. And to focus on race and/or ethnic background, with maybe a smidgen of gender thrown in—is to severely […]
This New Year, Resolve to Improve Your Employee Communications
We’re told that employees in mission-driven organizations are more engaged. But surely this applies only if the employees, themselves, feel they have a role to play in achieving that mission—which can’t happen if they are routinely kept in the dark. A robust, mission-driven organization requires robust employee communications. Today, when Google, smart phones, social media […]
What Do We Talk About When We Talk About Engagement?
“A growing body of research shows that an engaged workforce is the key to better customer experience.” I came across that sentence the other day and sighed. Talk about stating the obvious. It’s a bit like saying, “a growing body of research shows that ice cream tastes good.” Of course engaged workers are going to […]
The 2017 Working Mother WorkBeyond Summit: Some Takeaways
Last week I attended the annual conference celebrating companies listed on Working Mother’s 100 Best Companies list. Rebranded as the WorkBeyond Summit, the event once again showcased an assortment of interesting research and best practices. Here are a few of my takeaways: Even as Paid Parental Leave Remains Elusive, Some Policies Embrace Everything From Dads […]