It’s a tired truism that language changes all the time. Meanings change—sometimes, I think, for the worse: not that long ago, “disinterested” meant something completely different from “uninterested” (look it up!)—and I think English has suffered a loss with the melding of the two. But pedantic arguments aside, words do matter in the real world. […]
benefits communications
This New Year, Resolve to Improve Your Employee Communications
We’re told that employees in mission-driven organizations are more engaged. But surely this applies only if the employees, themselves, feel they have a role to play in achieving that mission—which can’t happen if they are routinely kept in the dark. A robust, mission-driven organization requires robust employee communications. Today, when Google, smart phones, social media […]
The Secret to Organizational Excellence
Last week, the Alliance for Workplace Excellence held its 15th annual Workplace Excellence Awards celebration and lunch. I was delighted to be asked to be asked to contribute an article to the program for the day, and thought I’d share what I wrote with my blog readers, as well: Want to create an excellent workplace? Take a […]
Benefits Communications: The Basics Still Apply
Just about now, as fall tiptoes ever closer, benefits administrators everywhere are dreaming not of crisp new back-to-school outfits or a bountiful harvest, but of benefits open enrollment. Those dreams are not likely to be the happiest during the best of circumstances, but with regulatory changes big and small brought on by the Affordable Care […]
Writing in Between-Time
Hello! After a four-month hiatus, my blog is back. You might not have noticed the gap, but in case you did—my apologies for the long wait. In a minute, I’ll tell you why it happened and how I might have done things differently, if I’d been just a wee bit more disciplined…but first… I’m proud […]
The Uncanny Valley of Communication
Here’s a fascinating question. How aware do you have to be that you’re being sold a bill of goods before you put up your defenses and refuse to buy it? Who hasn’t been swayed—or at least tempted—by a cleverly-worded (or hip-looking) ad, choosing one product over another even while knowing they were probably about to […]